Entity: Triveni Norwest Pty Ltd
App Name: RecoTown
Effective Date: Sep 2026
Support Contact: Info@recotown.com
1. ACCEPTANCE OF TERMS AND PLATFORM OVERVIEW
1.1 Binding Contract: This User Agreement ("Agreement") is a legally binding contract
between you ("the User", "you", or "your") and RecoTown Pty Ltd ("the Company", "we", "us", or "our"). This
Agreement governs your download, installation, account creation, and use of the RecoTown mobile application
and its associated services (collectively, "the App").
1.2 Agreement to Terms: By creating an account, registering your mobile
number, checking the agreement box during onboarding, or using the App, you confirm that you have read,
understood, and agree to be bound by this Agreement, including our Privacy Policy and Community Guidelines.
If you do not agree, you must immediately cease using and uninstall the App.
1.3 Minimum Age Mandate: You must be at least 18 years of age (or the legal
age of majority in your jurisdiction) to create an account and use the App.
2. SERVICE SCOPE, ACCOUNT RULES, AND OPERATIONAL MODEL
2.1 The 2nd-Degree Network Model: The App operates as a closed-loop discovery layer
mapping interpersonal word-of-mouth trade and service recommendations up to a second degree of social
separation (your direct phone contacts, and the direct contacts of those contacts).
2.2 Passive Technological Conduit: You acknowledge that the Company is purely
a technology service provider running cloud database applications. The Company does not provide physical
trade, construction, plumbing, electrical, domestic, or commercial services, nor does it act as an employer,
contractor, or agent for any listed service provider.
2.3 Account Security & Single Account Policy: You are responsible for
maintaining the confidentiality of your account credentials and for all activities conducted under your
account. You are strictly prohibited from maintaining multiple accounts under different phone numbers or
aliases. The Company reserves the right to terminate, merge, or disable duplicate accounts without prior
notice.
2.4 Statutory Consumer Guarantees (ACL): Nothing in this Agreement excludes,
restricts, or modifies any statutory rights or consumer guarantees implied under Schedule 2 of the
Competition and Consumer Act 2010 (Cth) ("Australian Consumer Law"). To the maximum extent permitted by law,
our liability for breach of a non-excludable statutory guarantee is strictly limited to resupplying access
to the App platform or paying the cost of resupplying access.
3. THIRD-PARTY TRADESPERSON & SERVICE DISCLAIMERS
3.1 Absolute Lack of Verification: Commercial entries, business profiles, category tags,
and service details within the App are generated entirely via crowdsourced user contributions and address
book imports. The Company does not perform background checks, criminal history checks, license verification,
trade qualification screening, or regulatory audits on any listed tradesperson or business.
3.2 No Credential Warranties: The Company makes no representations or
warranties that any tradesperson or business discovered via the App holds an active Australian Business
Number (ABN), valid trade registration with state regulators (e.g., NSW Fair Trading or interstate
equivalents), trade tickets, or active Public Liability Insurance.
3.3 End-User Due Diligence Requirement: You hold total and exclusive personal
responsibility for conducting independent vetting, trade license verification, insurance checks, and quote
comparisons prior to engaging or entering into a contract with any tradesperson or service provider. The
Company is not a party to, and disclaims all civil liability for, any contract breakdown, defective building
work, property damage, personal injury, financial loss, or dispute arising between you and a service
provider.
4. INTELLECTUAL PROPERTY, DATA ENTRY, AND CONTENT LICENSING
4.1 User-Generated Content Ownership: You retain copyright ownership in original text
reviews and comments you upload to the App ("User Content").
4.2 Permanent & Irrevocable Display License: By submitting reviews, star
ratings, category tags, or trade entries, you grant the Company a permanent, irrevocable, perpetual,
worldwide, royalty-free, transferable, and sublicensable license to host, store, cache, display, reproduce,
and aggregate such content within the App's technical architecture. This license survives account deletion
or termination to preserve overall database consistency and network graph functionality.
4.3 Data Administration Rules: Primary business details (Business Name, Phone
Number, and primary Trade Category) are maintained by the "Original Recommender" (the user who first logs or
imports the record). Secondary network users are restricted to submitting 1-5 star ratings and commentary.
The Company reserves the right to edit or correct business data fields to maintain database hygiene.
4.4 Prohibition of Data Scraping & Reverse Engineering: You agree that
you will not: (a) Use automated bots, spiders, scrapers, or crawlers to extract business entries, phone
numbers, or network data from the App; (b) Reverse-engineer, decompile, or attempt to extract source code
from the React Native client or serverless edge backend; or (c) Bypass, bypass-test, or tamper with security
protocols, rate limits, or network graph algorithms.
5. DEFAMATION PRECAUTIONS, PROHIBITED CONDUCT, AND COMPREHENSIVE
INDEMNITY
5.1 Prohibited Activity: You warrant that you will not post User Content that is false,
unlawful, fraudulent, defamatory, abusive, harassing, obscene, racially offensive, or infringing upon
third-party intellectual property or privacy rights.
5.2 Defamation Law Compliance: Under Australian law, publishing false
statements that damage the commercial reputation of a business or individual can expose you to direct civil
litigation for defamation or injurious falsehood. You warrant that all ratings, text descriptions, and
commentary you publish reflect your genuine, factual, and honest personal experiences.
5.3 Broad Indemnity Shield: You agree to defend, fully indemnify, and hold
harmless the Company, its executive directors, software developers, officers, agents, and employees from and
against any third-party claims, lawsuits, demands, liabilities, losses, damages, legal costs, and legal fees
(on a solicitor-client basis) arising out of or related to: (a) Your access to or use of the App; (b) Any
User Content, ratings, or reviews you submit; (c) Your violation of this Agreement or applicable laws; or
(d) Any legal action brought against the Company by an aggrieved trade business alleging defamation,
anti-competitive behavior, or loss stemming directly from content you published.
5.4 Moderation and Takedown Discretion: The App provides user-flagging tools.
The Company reserves the right, in its sole and absolute discretion and without prior notice, to hide, lock,
moderate, edit, or permanently remove any rating, review, comment, business entry, or user account deemed
non-compliant, abusive, misleading, or potentially defamatory.
6. DEVICE COMPLIANCE AND PHONEBOOK WARRANTY
6.1 Address Book Permission: To map your trusted network graph, the App requests access to
your mobile device's address book.
6.2 User Authority Warranty: By initiating contact synchronization, you
explicitly warrant and represent to the Company that you have the necessary social authority, consent, or
legal permission from the individuals stored in your address book to allow our systems to process phone
number identifiers for connection matching.
7. TERMINATION AND SUSPENSION
7.1 Account Deletion by User: You may terminate your account at any time via the App
settings menu. Upon deletion, your personal user profile metadata will be removed or anonymized in
accordance with our Privacy Policy.
7.2 Termination by Company: The Company reserves the right to suspend,
restrict, or permanently terminate your account and access to the App at any time, with or without cause,
and with or without notice, including for any breach of this Agreement.
8. GENERAL LIMITATION OF LIABILITY
8.1 NSW Law Capping: To the maximum extent permitted by the laws of New South Wales,
Australia, the Company, its directors, developers, and employees disclaim all liability for any direct,
indirect, incidental, special, or consequential damages. This includes property damage, job-site personal
injury, financial loss, network breaches, or physical device malfunctions (including battery drain or device
temperature changes linked to background execution).
9. GOVERNING LAW AND JURISDICTION
9.1 Exclusive Jurisdiction: This Agreement is governed by and construed in accordance with
the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts
of New South Wales and the Federal Court of Australia.
